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Personal data protection policy

The QWEHLI® company, in its capacity as data controller, undertakes that the collection and processing of your personal data, carried out from the sitewww.qwehlitoothfish.comcomply with the Data Protection Act of 6 January 1978 and European Regulation 2016/679 of 27/04/2016 relating to the protection of personal data.

As part of this commitment, QWEHLI® has implemented a Personal Data Protection Policy to provide you with all the information relating to our practices in the collection, use and disclosure of information about you, which will have been obtained on the Site.

By using our site, you agree to the collection, use and disclosure of your personal data as described in this Privacy Policy.

In the event of modification or update, the revised Personal Data Protection Policy will be posted on our Site, with the date of its update.

We invite you to regularly consult our Personal Data Protection Policy, to stay informed of any changes or updates that may occur.

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What personal data is collected on the Site?

The personal data concerning you that we are likely to collect and process are as follows:

  • Data relating to your identity, in particular your title, your surname, your first names, your postal address, your telephone number, your e-mail addresses;

  • Data relating to your means of payment, in particular your credit card number and its expiry date;

  • Data relating to the follow-up of our commercial relationship, in particular your order number, the history of your purchases, your requests or your correspondence with our Customer Service,

  • Your preferences and interests,

  • Your technical data, in particular your IP address or browsing information relating to your device.

When is your personal data collected?

Collection occurs when:

  • you place an order on a merchant site(order management, delivery, invoice, customer complaint);

  • you create a customer account;

  • you subscribe to the QWEHLI® newsletter;

  • you participate in a contest or commercial operation;

  • you share an article sheet on Facebook, Linkedin, Twitter or Instagram;

  • you share a review on Facebook or Twitter;

  • you contact QWEHLI® Customer Service by any means of communication;

  • you put products in your shopping cart, through functional cookies, to allow you to finalize your purchase later. To find out more, see ourCookies Policy.

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What are the purposes of collecting your personal data on the Site?

Your personal data is collected, depending on the case, either on the basis of your explicit consent, or on the basis of the execution of a sales contract.

Thus, your personal data is collected in order to:

  • answer your questions sent via the form "Wes contact”;

  • allow you to create and manage a personal space "Your Account" and thus to buy our products online;

  • manage and process your possible online orders and their delivery as well as the applicable guarantees (order management, delivery, invoice, customer complaint);

  • ensure the security of online transactions, prevent fraud and payment incidents;

  • manage and optimize customer relations;

  • subject to your consent: send you information about our offers, news and events (newsletters, invitations and other publications);

  • improve the functioning of our Site;

  • offer personalized services and communication;

  • produce statistics, audience measurements and the effectiveness of advertising campaigns;

The Personal Data required to fulfill the purposes described above are indicated by an asterisk on the various pages of our Site.

If you do not complete these mandatory fields, we will not be able to respond to your requests and/or provide you with the products ordered on our Site.

The other information is optional and allows us to know you better and to improve our communications and services intended for you.

In the event that we would like to disclose your personal data to partners in a way that is not included in this Personal Data Protection Policy, we will notify you in writing in advance and provide you with the possibility of refusing this new use or this disclosure of your personal data.

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Who are the recipients of your personal data?

Your personal data is collected and processed by QWEHLI®. They are stored on our server in France and are not transferred outside the European Union.

Your personal data will not be transferred or made accessible to any third party subject to:

  • any subcontractors of QWEHLI® for exclusively technical and logistical reasons (in particular carriers, hosting and maintenance service providers for our Site, payment and fraud management service providers, mailing service providers );

  • any restructuring of our company, including total or partial sale of assets, merger, absorption, acquisition, demerger and more generally any reorganization operation.

Finally, QWEHLI® may be required to communicate your personal data to third parties when such communication is required by law, a regulatory provision or a judicial decision, or if this communication is necessary to ensure the protection and defense of its rights. .

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What is the retention period for your personal data?

QWEHLI® undertakes to use personal data only for the duration necessary to achieve the purposes of the collections:

  • the personal data concerning you, collected and processed under the “Contact us” section, will only be kept for the duration of the processing of your request. They will then be destroyed.

  • the data relating to your orders will be available on your customer account as long as it remains active.

  • as soon as your customer account is closed, your personal data will be archived for accounting and probative purposes for three years from the end of the commercial relationship.

  • your bank details will be kept securely for the duration necessary for the validation and payment of your order.

They will then be immediately destroyed.

In the event of a payment incident, your data will be kept for the duration of the management of the incident, then for a period of three (3) to five (5) years depending on the seriousness of the incident.

  • the identification data for the purpose of sending newsletters and other communications from QWEHLI® will be kept for a period of three years from their collection or from your last contact with our Site (for example, a request for documentation or a click on a hypertext link contained in an e-mail).

  • the personal data relating to your customer account will be kept as long as it is active

In case of prolonged inactivity on your part for a period of 3 years, your account will be deactivated.

At the end of this three-year period, we will contact you again to find out whether or not you wish to:

  • continue to receive newsletters and other publications from QWEHLI®.

Your data will be destroyed within a maximum period of 2 working days from your request to unsubscribe.

In any case, you have the option at any time to close your account and/or unsubscribe from newsletters by contacting our customer service department by email atdataprotection@qwehli.comor by clicking on the unsubscribe link attached to each newsletter.

  • copies of communications exchanged with our QWEHLI® Customer Service may also be kept for archival purposes.

  • Orders and invoices for an amount of less than 120 euros will be kept for 5 years, including 3 years in an archive database;

  • Orders and invoices for an amount greater than 120 euros will be kept for 10 years, including 8 years in the archive database;

  • the connection logs collected, subject to your agreement, in the context of cookies and other tracers set up on our Site, will be kept in accordance with the applicable regulations for a period not exceeding thirteen (13) months.

To find out more, see our cookie policy.

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What are the security measures taken byQWEHLI®?

QWEHLI® makes a commitment to the users of the Site and its Customers to put in place the appropriate technical and organizational measures to ensure the confidentiality and security of your personal data, in particular by:

  • implementing physical and electronic backup procedures for the data collected on our Site;

  • subjecting employees who, through their functions, have access to your personal data to strict confidentiality obligations;

  • protecting by an SSL encryption process all the financial information you provide on the Site to place orders.

Despite the measures taken by QWEHLI®, all information communicated online may potentially be intercepted and used by persons other than the intended recipient.

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What are your rights regarding personal data?

In accordance with the regulations in force regarding personal data, you have the right to access and rectify your Personal Data, as well as the right to request their erasure, to oppose their processing and to obtain the limitation or the portability of it insofar as it is apapplicable.

You can also object to your personal data being used for the purpose of establishing your customer profile.

You can provide us with instructions regarding the retention, erasure or communication of your personal data after your death.

These rights can be exercised directly with QWEHLI® by e-mail at the addressdataprotection@qwehli.comaccompanied by proof of identity.

In addition, you can at any time ask to no longer receive our offers, news and events by using the hypertext link provided for this purpose in each email that we send you.

You can reach us by phone by calling 02 90 38 05 35 (price of a non-surcharged call) from 8 a.m. to 5 p.m. or by email at the following address:dataprotection@qwehli.com.

You also have the possibility of registering on the list of opposition to cold calling on the website www.bloctel.gouv.fr.

You must update the personal data concerning you, in the event of a change, in particular those relating to your postal and/or electronic address in order to allow us to ship your orders and to contact you about them if necessary.

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What are the possible complaints?

This Personal Data Protection Policy is governed and interpreted in accordance with French law.

The French courts have territorial jurisdiction to hear any dispute relating to our Site with the exception of the application of the rules of special jurisdiction, in particular in the event of a dispute with a consumer.

In the event of a dispute concerning the way QWEHLI® collects and processes your Personal data, a complaint may be made to the CNIL (3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07).

Do not hesitate to contact us 

If you have any questions about our Personal Data Protection Policy and Qwehli's practices regarding the collection and protection of your personal data, you can contact us via our Customer Service by email at dataprotection@qwehli.comor by phone on 02 90 38 05 35.

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